Terms & Returns

You're at the Refined Craft Site ('Site'). Check out the following basic terms that govern your use of and purchase of products from the Refined Craft Site. Please note that your use of Refined Craft's Site constitutes your agreement to follow and be bound by these terms (the 'Agreement').

GENERAL
By posting, distributing, sending or displaying any comment, message (including email), data, information, text, graphics, sound, photos, music or other content (the "User Generated Content") to the Site, you (A) grant, and represent and warrant that you have the right to grant, to Refined Craft a non-exclusive, royalty-free, perpetual, transferable, irrevocable, fully paid and sublicenseable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform, the User Generated Content throughout the world; (B) grant Refined Craft and its affiliates and sublicensees the right to use the name that you submit in connection with such User Generated Content; and (C) represent and warrant that (i) you own and control all of the rights to the User Generated Content that you post or otherwise distribute, or you otherwise have the lawful right to post and distribute such User Generated Content to or through the Site; (ii) such User Generated Content is accurate and not misleading; and (iii) use and posting or other transmission of such User Generated Content does not violate these Conditions and will not violate any rights of, or cause injury to, any person or entity. You further grant Refined Craft the right to pursue at law any person or entity that violates your or Refined Craft's rights in the User Generated Content by a breach of these Conditions.

User Generated Content submitted by users is deemed non-confidential and Refined Craft is under no obligation to treat such User Generated Content as proprietary information. Without limiting the foregoing, Refined Craft reserves the right to use the User Generated Content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. Refined Craft is under no obligation to offer you any payment for User Generated Content or to attribute authorship of User Generated Content to you. If, nonetheless, it is determined that you retain moral rights (including rights of attribution or integrity) in the User Generated Content, you hereby agree that (A) you do not require that any personally identifying information be used in connection with the User Generated Content, or any derivative works of, or upgrades or updates thereto; (B) you do not oppose the publication, use, modification, deletion and exploitation of the User Generated Content by Refined Craft or its agents; (C) you waive and will not claim or assert any entitlement to any moral rights of an author in any of the User Generated Content; and (D) you release Refined Craft from any claims that you could otherwise assert against Refined Craft by virtue of any moral rights.

DISCLAIMER
This site and all contents of the site are provided on an 'as is' basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Refined Craft shall not be liable for any damages of any kind related to your use of this site.

TRADEMARKS
'Refined Craft' is a registered trademark, service mark, and/or trade name of Refined Craft Holdings llc. All other trademarks, service marks, and trade names contained in the Site are the properties of the respective owners. Refined Craft disclaims any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without the prior written authorization of Refined Craft, except as necessary to accurately identify the products or services of Refined Craft.

USE OF CHAT ROOMS, BULLETIN BOARDS AND OTHER INTERACTIVE AREAS
The Site may contain forums, blogs, bulletin boards or other interactive areas in which you or third parties may post content, messages, materials or other items on the Site (the "Interactive Areas"). If Refined Craft provides such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By way of example, and not as a limitation, you agree that when using any of the Interactive Areas, you will not post, upload, transmit, distribute, store, create or otherwise publish any of the following:

  • Material that is sexually explicit, violent, derogatory, unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, an invasion of another individual’s privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  • Material that promotes illegal drug use, tobacco or firearms use;
  • Material that constitutes, encourages or provides instructions for a criminal offense, violates the rights of any individual or group, or that otherwise creates liability or violates any local, state, national or international law;
  • Material that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  • Material that uses the names or likenesses of persons living or dead without their permission or that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
  • Unsolicited advertising or links to other commercial sites;
  • Names, addresses, phone numbers, email addresses, Social Security numbers, credit card numbers or other personally identifiable information of you or someone else;
  • Viruses, corrupted data or other harmful, disruptive or destructive files;
  • Material that is unrelated to the topic of the Interactive Area(s) in which such material is posted;
  • Material that communicates messages inconsistent with the positive good will of Refined Craft; or
  • Material that, in the sole judgment of Refined Craft, is objectionable, or which may expose Refined Craft or its users to any harm.

Refined Craft takes no responsibility and assumes no liability for any User Generated Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Refined Craft liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of the Interactive Areas, Refined Craft is not liable for any statements, representations or User Generated Content provided by its users on this Site. Although Refined Craft has no obligation to screen, edit or monitor any of the User Generated Content posted to or distributed through any Interactive Area, Refined Craft reserves the right, and has sole discretion, to remove without notice any User Generated Content posted or stored on the Site. Any use of the Site, including the Interactive Areas, in violation of these Conditions may result in termination or suspension of your permission to use the Site.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Refined Craft on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, 'Comments') shall be and remain Refined Craft's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Refined Craft of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Refined Craft will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Refined Craft is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. You agree that Refined Craft may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Refined Craft may use your information for marketing and promotional purposes.

REFINED CRAFT'S COMMUNICATIONS TO YOU
You agree that Athletes Brand may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Athletes Brand's products or services, or for such other purpose(s) as Athletes Brand deems appropriate.

CONTESTS/PROMOTIONS
Any contests or promotions described or posted on this Site shall be governed by the rules regulating such event.

CELEBRITY SPONSORED CONTESTS/PROMOTIONS

Refined Craft assumes no responsibility and is not liable for fulfilling any contests, promotions, giveaways, sweepstakes or similar event that is advertised, sponsored or promoted by the athlete themselves. Any such event (hereby referred to as “contest”) is the sole responsibility of the athlete themselves to administer, including, but not limited to: prize fulfillment, winner selection and/or determining the eligibility of an individual.

RETURNS: If you are determined to be a recipient or winner during a contest (i.e. The first 100 shirts ordered will receive a prize from the athlete and the individual in question purchased the 93rd shirt that qualifies for that contest/promotion), there will be absolutely no returns allowed of the Refined Craft shirt and/or product that was associated with the celebrities contest or promotion. This is to uphold the integrity of both the athlete involved and keep Refined Craft’s mission of helping athletes make a difference for others a priority. Any user deemed a winner or that is a recipient of a giveaway/prize during an athlete sponsored contest is subject to the above contest return policy.

PRODUCT INFORMATION
All Refined Craft products displayed at the Site are available for a limited time. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

COLORS
We have made every effort we can to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

LINKS TO OTHER WEB SITES AND SERVICES
This Site may contain links to outside services and resources. You acknowledge that (A) Refined Craft is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites; and (B) Refined Craft is not responsible for any other form of transmission received from any linked site. Refined Craft is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Refined Craft of the site. Any concerns regarding any such link should be directed to the particular third party website.

CUSTOMS, DUTIES, AND TAXES
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Refined Craft.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

INACCURACY DISCLAIMER
From time to time there may be information on Refined Craft.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your Refined Craft.com purchase, you may return it with your invoice to Refined Craft. Please see our Return Policy below for details.

TERMINATION
This Agreement is effective unless and until terminated by either you or Refined Craft. You may terminate this Agreement at any time. Refined Craft also may terminate this Agreement at any time and may do so immediately without notice, and accordingly, deny you access to the Site, if in Refined Craft's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Refined Craft, you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

RETURNS AND EXCHANGES

30 DAY MONEY BACK GUARANTEE: We know how it is when ordering online. We don’t want you to feel rushed to return an item that might not fit just right. That’s a pain in the rear. So, as long as it’s undamaged, the tags it came with are still on, and it’s postmarked within 30 days of the day you received your item, then you can exchange sizes if we have your size in stock… or we’ll give you your money back.

All items returned must have all original labels, tags and stickers in tact and untampered with that the item was shipped in. The customer is responsible for the return shipping costs and will not be reimbursed original shipping costs. One day we hope to be able to offer free returns, but we simply can’t afford that at this time as I hope you understand. We’re still just a “garage band” trying to make it with the big boys!

Exchanges are not guaranteed. Limited Edition Cause products can be returned, but exchanges will be done only if we have the size requested available. Otherwise, we will offer money back for the item. Shipping costs are non refundable and the customer must cover the costs of returns.

HOW TO RETURN AN ITEM:

To Make a Return Click Here: Returns Center


Refined Craft will cover shipping charges only on items declared defective and our return label provided must be used for free returns. If you need rush shipping, that will have to be covered by the customer at the customers own discretion. Due to the fact that Refined Craft shirts are Extremely Limited Edition and printed to order, we do not keep a stock of any past shirts. Therefore, exchanges will not be granted unless we do have left over shirts in your size needed. Make sure you thoroughly research, check, double check, and ask plenty of questions to make sure that you are ordering the correct fit and shirt.

LOST OR DAMAGED SHIPMENTS

When ordering products online from any retailer, you are agreeing to have your items sent to you by a middleman mail carrier. The agreement with the retailer is to entrust the retailer to take your order to the mail carrier that you agree to use upon checkout (United States Postal Service for example). Once the products that you ordered are in the mail carriers hands that you entrusted your order with, the retailer has fulfilled their duty, and are no longer responsible for the products ordered. Any lost or damaged items are at the sole fault of the mail carrier. It is the retailers responsibility to provide proof that the order was in fact handed over to the chosen mail carrier (this is done in the form of a tracking number by Athletes Brand). If the retailer cannot provide such evidence of handing the order over to the mail carrier, then the retailer must provide replacement products to fulfill the order. It is up to the retailer to replace any lost or damaged orders, but the retailer is not required to do so. In our unique case, large orders we unfortunately cannot typically replace in full because we are a small startup company. We do replace as much as possible though and as much as we can afford. Many of our products are limited editions though and we cannot replace limited editions that we do not have extra in stock of. In the case of lost or damaged goods, what we are able to accommodate varies from case to case.